Return & Refund Policy
At VapestX, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
- Items must be unused, unopened, and in their original packaging.
- Returns must be requested within 14 days of receiving the order.
- We do not accept returns for used, opened, or customized products due to hygiene reasons.
2. Return Process
To initiate a return, follow these steps:
- Contact us at vapestx@gmail.com with your order number and reason for return.
- We will review your request and provide a return authorization if eligible.
- Pack the item securely and send it to the provided return address.
- Once we receive and inspect the returned item, we will process your refund or exchange.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
- Approved refunds will be processed within 5-7 business days after the return is received.
- Refunds are issued to the original payment method only.
- Shipping fees are non-refundable, except in cases of damaged or incorrect items.
4. Exchanges
- We offer exchanges for defective or incorrect items.
- Contact us within 48 hours of receiving a damaged or incorrect product, and we will arrange a replacement.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or opened products
- E-liquids, disposable vapes, or customized products
- Gift cards and promotional items
6. Order Cancellations
- You may cancel your order within 1 hour of placing it.
- Once the order is shipped, cancellations are not possible.
7. Contact Us
For any return or refund inquiries, reach out to us at:
📧 Email: vapestx@gmail.com
📍 Address: via gries 13, lana 39011