Shipping Policy
Thank you for shopping at VapestX! We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
1. Shipping Destinations
We currently ship to:
- Italy
- Germany
- Austria
2. Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
3. Estimated Delivery Time
Delivery times vary based on location and shipping method:
- Italy: 2-4 business days
- Germany/Austria 2-4 business days
Please note: Delivery times may be affected by customs delays, courier issues, or other unforeseen factors.
4. Shipping Methods & Costs
- We offer standard and express shipping options.
- Shipping costs are calculated at checkout based on weight and destination.
- Free shipping may be available for orders above 100 EUR
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order on the courier’s website.
6. Customs & Import Duties (International Orders)
- Customers outside Italy are responsible for any customs duties, taxes, or import fees.
- We are not responsible for delays caused by customs.
7. Lost or Delayed Shipments
- If your order is delayed beyond the estimated timeframe, please contact us at vapestx@gmail.com.
- If an order is marked as delivered but not received, please check with your local post office before reaching out.
8. Damaged or Missing Items
- If you receive a damaged item, contact us within 48 hours with photos of the product and packaging.
- If an item is missing from your order, notify us immediately so we can investigate.
9. Changes & Cancellations
- You may request order changes or cancellations within 1 hours of placing the order.
- Once an order is shipped, cancellations are not possible.
10. Contact Us
For any shipping-related inquiries, please contact us:
📧 Email: vapestx@gmail.com
📍 Address: via gries 13, lana 39011